BloodSTAR is an online system used across Australia to manage access to government funded immunoglobulin products. The system manages the authorisation request and review process for the treatment of conditions identified in the Criteria for the clinical use of intravenous immunoglobulin in Australia. Specific medical conditions, eligibility requirements, and a dose calculator can all be found within the criteria.

A resource outlining what BloodSTAR is, why it was developed, its key benefits, and its target users, is available in the links below:

Accessing BloodSTAR

Access to BloodSTAR is only available through the BloodPortal. To register an individual account, follow the process outlined in the instructions and tip sheets available below.

Existing users logging into the BloodPortal can select the BloodSTAR tile to access the live system. To access the BloodSTAR training site to practice, click on the Training tile displayed at the bottom of the BloodPortal screen, and then click on the BloodSTAR training tile.

Facilities that are not yet using BloodSTAR must contact BloodSTAR support to undertake the facility registration process. More information on facility registration is available in the support materials, and BloodSTAR support contact details are listed in the ‘Further Information’ below.

BloodSTAR and BloodNet Downtime Process

For information on the steps to undertake if BloodSTAR is unavailable online, please see the documents below.

Support Materials

A range of materials are available to assist users:

Further Information

For BloodSTAR user support and further information, contact the Blood Operations Centre by:

For clinical information or emergency authorisation requests, contact the Australian Red Cross Lifeblood on 1300 70 77 55. Contact details for Lifeblood’s Customer Service Teams are available on Lifeblood’s website.

If you are experiencing issues with the national number, please refer to your state number below: 

State/Territory Phone         After hours   
ACT 1300 478 348 1300 478 348
NSW 1300 478 348 1300 478 348
NT 08 8928 5116 03 9694 0200
QLD 07 3838 9223 07 3838 9010
TAS 03 9694 0200 03 9694 0200
VIC 03 9694 0200 03 9694 0200
SA 08 8112 1341 1300 136 013
WA 08 9421 2377 08 9325 3030