Customer Service Charter

girl holding management guidelines brochure

The NBA Customer Service Charter sets out the standards of service people engaging with the NBA can expect. The NBA is committed to providing a professional, high quality and efficient service to clients, stakeholders and the general public, in accordance with the Public Service Act 1999. Our roles and responsibilities in dealing with external clients, and their rights in dealing with us, are described in the charter, which is available on the NBA website at

We invite feedback and during 2013-14 the NBA received 12 formal responses, commenting positively on NBA initiatives.