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National Blood Authority Service Charter
The NBA developed a new and simplified service charter in 2018-19. The NBA service charter is available on the NBA website at www.blood.gov.au/charter.
The revised NBA service charter forms an integral part of our business improvement process and enhances the way we conduct our day-to-day business. In essence, our service charter outlines:
- our ongoing commitment to the high standard of service that our stakeholders have come to expect from us
- the expectations that we have of our stakeholders so that they can help us deliver the highest standards of service.
Further complementing our business process is our streamlined feedback mechanism. We are committed to providing a high level of service to all our stakeholders and we welcome feedback on our level of service on an ongoing basis. Stakeholders can provide feedback directly to us via our website on www.blood.gov.au/feedback. Feedback is recorded, monitored and acted upon as appropriate, with a view to improving our performance and, ultimately, our level of service.
The NBA received three complaints and three compliments in 2018-19.
National Blood Authority Service Charter
The NBA developed a new and simplified service charter in 2018-19. The NBA service charter is available on the NBA website at www.blood.gov.au/charter.
The revised NBA service charter forms an integral part of our business improvement process and enhances the way we conduct our day-to-day business. In essence, our service charter outlines:
- our ongoing commitment to the high standard of service that our stakeholders have come to expect from us
- the expectations that we have of our stakeholders so that they can help us deliver the highest standards of service.
Further complementing our business process is our streamlined feedback mechanism. We are committed to providing a high level of service to all our stakeholders and we welcome feedback on our level of service on an ongoing basis. Stakeholders can provide feedback directly to us via our website on www.blood.gov.au/feedback. Feedback is recorded, monitored and acted upon as appropriate, with a view to improving our performance and, ultimately, our level of service.
The NBA received the 3 complaints and 3 compliments in 2018-19.
